Refund & Return Policy

At Alpha Mart LLC, we are committed to providing transparent and ethical business practices to ensure customer satisfaction. This Refund & Return Policy has been designed to clearly explain the conditions under which refunds or returns may apply. By purchasing from Alpha Mart LLC, you agree to comply with these terms.

Refund Policy

Non-Refundable Purchases: Refunds are strictly not available for products once the activation key has been issued, and activated, and the software downloaded. This policy is in place to maintain fairness in the distribution of digital products and avoid unauthorized usage. We encourage customers to verify product details and compatibility before making a purchase.

Defective Products: If the product you receive is defective, you may request a refund or replacement by providing valid proof of the defect. Proof of defect may include:

Clear screenshots highlighting the issue.
A detailed description of the error or problem.
Any additional supporting documents requested by our support team.

Refunds for defective products will only be processed after the defect has been verified and confirmed by our team.

No Refund for Lack of Proof: Requests for refunds without evidence of a defect will not be accepted. Customers are advised to ensure accurate information is provided during the purchasing process to avoid complications.

Return Policy

Alpha Mart LLC provides digital products, such as antivirus software keys, which are delivered electronically or physically. Due to the nature of digital products:

Returns are not applicable once the product key has been activated and software downloaded.
Exceptions may apply if the product key was never activated and delivery issues have been confirmed as caused by Alpha Mart LLC.

Payment Options

Alpha Mart LLC offers multiple secure payment options to cater to customer needs:

Cash on Delivery: Available for physical product shipments.
Online Payments: Secure transactions via credit or debit cards, as well as other electronic payment platforms.

Customers must ensure accurate billing information during checkout to avoid delays in payment processing.

Shipping & Delivery Policy

Our shipping and delivery options are designed to offer flexibility to customers:

Electronic Delivery: Product keys are sent to the customer’s registered email address within 24 hours of payment confirmation. Customers must ensure their email address is accurate and functional.
Physical Delivery: Products may be shipped to the customer’s provided physical address. Shipping timelines vary based on location and selected delivery methods.

Alpha Mart LLC is not responsible for delays or errors caused by incorrect delivery information provided by the customer.

Third-Party Intellectual Property Notice

Alpha Mart LLC respects the rights and ownership of third-party trademarks, logos, and brand names. Any references to such intellectual property are purely for informational purposes, ensuring clarity and transparency about the products offered. Alpha Mart LLC operates independently and does not claim endorsement, partnership, or affiliation with these entities.

Customer Responsibilities

By purchasing from Alpha Mart LLC, customers agree to:

Provide accurate and complete personal information during checkout.
Review product descriptions carefully to ensure compatibility with their systems.
Follow installation instructions as provided by the software manufacturer.

Customers must comply with all local, state, and federal laws regulating software use and distribution.

Limitation of Liability

Alpha Mart LLC is not responsible for:

Incorrect installation or misuse of the antivirus software.
Issues arising from non-compliance with system requirements or licensing instructions.

Customers are advised to follow the instructions provided by the software manufacturer to ensure proper functionality.

Contact Information

If you have any questions or concerns regarding this Refund & Return Policy, feel free to contact us using the details below:

Email: support@alphamartllc.com
Phone: +1 (844) 751-4160
Business Address: 1930 Mozelle Dr, Marietta, GA 30062

Our customer service team is available to assist with inquiries related to refunds, returns, and other policy matters.